Back to Featuresfylt Support

Client support desk and live chat software

Deliver thoughtful, organized client support — with live chat, ticketing, and real-time responses — from a unified dashboard.

fylt Support

Why service businesses use fylt for client support & live chat

Support brings client tickets, status, priorities, and SLA targets into your main studio dashboard. Clients raise tickets directly from their private workspace. Live chat with clients is built in.

Key Features

Rich-text support ticket submission inside the client portal
Studio-wide support queue with statuses, priorities, and SLA tracking
Canned responses library for fast, consistent replies
Integrated contact form that flows public inquiries straight to your queue
Live chat support from Workspace with typing indicators and message history

fylt Support — Client Support & Live Chat screenshot showing deliver thoughtful, organized client support — with live chat, ticketing, and real-time responses — from a unified dashboard

Detailed Breakdown

How fylt Support powers your operations

YOUR CLIENTS GET A DEDICATED SUPPORT PORTAL

Every client can open a support ticket directly from their Workspace portal. They can choose a subject, set priority (Low, Normal, High, Urgent), pick custom categories, and describe the issue with rich-text and file attachments. This keeps client support close, professional, and organized.

MANAGE IT ALL WITHOUT LEAVING STUDIO

Your fylt Studio dashboard shows every client ticket in a single queue. Filter by status, priority, assignee, or client. Assign tickets to teammates, configure a global SLA target (hours to first response), and move status through Open, Pending, Resolved, and Closed. Canned replies let you answer common questions in a single click.

PUBLIC CONTACT FORM, ZERO EXTRA WORK

The marketing site's 'Contact Us' form routes directly into the same Support queue. Every inquiry is tracked, assigned, and responded to from the same admin interface, giving your team shared metrics and open/resolved ticket counts in real time.

LIVE CHAT WITH CLIENTS

Clients can start a live chat session directly from their Workspace portal. Your team sees all active chat sessions in real time, responds instantly, and every conversation is logged with a full message history — so the context is always there when you need it.

Frequently asked

Client support desk and live chat software questions, answered

How does Support organize client support requests?

Support converts client emails, portal messages, and the public contact form into a single, organized ticket queue with statuses, priorities, and assignees.

Can clients submit tickets themselves?

Yes. Clients can open a support ticket with rich text and file attachments directly from their Workspace portal.

Does Support include internal team notes?

Yes. Team members can add private internal notes on a ticket without exposing them to the client.

Can I speed up answering common client questions in Support?

Yes. Support's canned replies library lets your team save and reuse answers to common questions in a single click, so responses stay fast and consistent without a client needing to search anything themselves.

How does Support track performance?

Support logs status changes and ticket volume so you can see open, pending, resolved, and closed counts across your team.