Terms of Service

Version 1.5 - Last updated September 6, 2026

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and Luna Exim, Inc. ("fylt," "we," "us," or "our"), with principal address in Bangalore, Karnataka, India (and support operations reachable at legal@fylt.app), governing your access to and use of the fylt platform, including the marketing site at fylt.app, the Studio application, the Workspace client portal, any storefront pages published under fylt.app/pros/*, and all related services (collectively, the "Service"). By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree to these Terms, do not access or use the Service.

2. Description of the Service

fylt is a connected platform for independent professionals, consultancies, agencies, and service businesses (each, a "Customer"). The Service comprises ten modules: fylt Dashboard, fylt CRM, fylt Calendar, fylt Projects, fylt Billing, fylt Storefront, fylt Documents, fylt Support, fylt Team, and fylt Workspace. The modules are designed to make relevant account data available across your connected workflow. The Service also includes optional AI-assisted drafting features that prepare content for your review and approval.

fylt Billing and fylt Workspace do not collect, hold, route, or process payments between you and your clients. Billing is a record-keeping module: invoices show the payment instructions you set, and you record payments you receive outside the Service. Optional paid booking on Calendar is a separate flow: if you enable a price on a bookable service, Razorpay or PayPal collects that specific booking payment from your client at the time of booking. fylt does not hold or route customer funds.

3. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials, for all activity under your account, and for promptly notifying us of any unauthorized use. fylt maintains isolated sessions for each surface of the platform (Marketing, Studio, Workspace, and Admin); credentials for one surface do not grant access to another.

4. Subscription Plans, Billing & Payment

The Service is offered under the plans described on our Pricing page: Professional, Team, and Business as fixed-price plans that include every module subject to the applicable seat limit, and Enterprise plans for organizations that need a tailored arrangement. fylt Dashboard and fylt Team are included with each paid plan subject to the applicable seat limit.

Fees are billed in advance according to the monthly or annual billing cycle you select, using the payment method on file. Payments are processed by Razorpay Software Private Limited, our payment processor, as applicable. You authorize fylt and the applicable payment processor to charge that payment method for each billing period while your subscription is active. Plan changes are handled according to the plan-change terms presented in your account at the time of confirmation. All fees are exclusive of applicable taxes, which will be added where required by law.

5. Free Trial

fylt offers a three (3) month trial with access to every module and a single member seat. A payment method is not required to begin the trial. We may update the length or scope of a trial at our discretion. If you do not convert to a paid plan, your account and trial data are suspended (not immediately deleted) at trial expiration. You may request deletion at any time. Suspended trial data is not automatically deleted after a fixed number of days; we may permanently delete it when you request deletion, when we process an account-deletion request, or as required by applicable law. While a trial account is suspended, you will not be able to sign in until you choose a plan.

6. Cancellation, Downgrades & Refunds

You may manage, cancel, or change your subscription from Studio billing settings. Cancelling, downgrading to a lower-cost plan, or reducing seats takes effect immediately — your paid plan access and seat allowance change right away, not at the end of your current billing period — and automatically generates a pro-rated refund to your original payment method for the unused portion of your current billing period. See our Refund Policy for exactly how that automatic refund is calculated, the circumstances in which we issue a refund outside that automatic case, and your statutory withdrawal rights. A plan change takes effect according to the schedule and terms confirmed in your account.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, or the rights of any third party;
• Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other accounts;
• Interfere with or disrupt the integrity or performance of the Service;
• Send unsolicited bulk communications ("spam") through fylt CRM, Calendar, or Support;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• Resell or white-label the Service without our prior written consent.

8. Your Content & Data

"Customer Data" means any data you or your clients submit to the Service, including client records, documents, invoices, calendar events, and support tickets. As between you and fylt, you retain all ownership rights in your Customer Data. You grant fylt a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service. You are responsible for ensuring you have the necessary rights and consents to submit any Customer Data, including your clients' personal information, to the Service.

9. Storefront, Client Portal & E-Signatures

fylt Storefront & fylt Workspace: fylt Storefront helps you publish a public storefront and fylt Workspace provides a branded client portal. You are responsible for ensuring that the content you publish or share, including services, pricing, portfolio items, testimonials, and client-facing project information, is accurate and lawful. Published storefronts are publicly accessible and may be indexed by search engines. Storefronts that are not published — including drafts and any storefront we remove from public view for policy reasons — are not publicly accessible, including through their direct link. fylt Workspace provides each invited client access to the information your account shares with that client.

fylt Documents (E-Signatures): The fylt platform includes fylt Documents, an e-signature and document management system. By using fylt Documents to send, sign, or manage contracts, proposals, NDAs, and other legally binding documents, you and your clients (or any other signing parties) expressly consent to conduct transactions electronically. E-signatures executed through fylt Documents are designed to support common business signing workflows and to align with the requirements of the United States Electronic Signatures in Global and National Commerce Act (ESIGN Act) of 2000, the Uniform Electronic Transactions Act (UETA) as adopted in individual states, and the European Union Electronic Identification and Trust Services (eIDAS) Regulation (No 910/2014) for Electronic Signatures. fylt does not guarantee that every agreement is legally enforceable in every jurisdiction.

Signer Verification & Identity: fylt Documents offers advanced identity verification features, including multi-party sequential signing and SMS-based One-Time Password (OTP) verification for external signers. You acknowledge that you are solely responsible for ensuring the accuracy and correctness of all recipient contact information (such as email addresses and phone numbers) entered into the Service. fylt provides the electronic signature infrastructure but does not warrant, verify, or guarantee the identity of any signing party, and disclaims all liability for any fraudulent signatures, unauthorized access to signing links, or failures in the identity verification processes.

Audit Trails & Certificates: Documents completed via fylt Documents generate an immutable, cryptographically chained audit trail and certificate of completion, recording event details (including IP addresses, timestamps, actor emails/phones, and SHA-256 content hashes). This certificate is intended to prove the integrity and authenticity of the signed document. However, you are solely responsible for reviewing and validating the completeness and legal enforceability of any agreement executed on the platform. fylt is not a party to any contract executed through fylt Documents, has no obligations thereunder, and makes no representation regarding the legal validity or enforceability of any specific document template or executed agreement in any court of law.

10. Third-Party Services

The Service integrates with third-party providers, including Razorpay (fylt subscription billing and optional paid booking) and PayPal (optional paid booking), email delivery providers (transactional email), and cloud infrastructure providers (compute, storage). Your use of such integrations may be subject to the third party's own terms. fylt is not responsible for the acts or omissions of third-party providers, though we select and monitor them consistent with our Data Security practices.

11. Intellectual Property

fylt and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks (including "fylt" and the module brand names Dashboard, CRM, Calendar, Projects, Billing, Storefront, Documents, Support, Team, and Workspace), and documentation. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication or otherwise.

12. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information of similar importance, and in no event with less than reasonable care, and not to disclose such information to third parties except as necessary to perform its obligations under these Terms or as required by law.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, FYLT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO FYLT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

15. Indemnification

You agree to indemnify and hold fylt harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your Customer Data, or your violation of applicable law or third-party rights.

16. Term & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access for material breach of these Terms, non-payment, or if required by law, generally with notice where practicable. Upon termination, your right to use the Service ceases; we will make Customer Data available for export for thirty (30) days following termination, except where legal or security reasons require earlier deletion.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Any dispute arising out of these Terms will be resolved in the courts located in Bangalore, Karnataka, India, and each party consents to personal jurisdiction there, except where applicable consumer-protection law requires otherwise.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-product notice at least thirty (30) days before the change takes effect, except for changes required by law. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

19. Contact

Questions about these Terms can be sent to legal@fylt.app or through our Contact Us page.